Medallia for Military Housing addresses ongoing base housing issues affecting service members’ wellbeing by delivering a full view of their experience, beyond surveys alone. It captures data across all channels, applies AI-driven analysis, and routes alerts to resolve issues quickly. The platform supports contactless, omnichannel interactions, enabling systemic improvements through sentiment analysis and real-time feedback. It enhances call center efficiency, promotes agent coaching, and ensures resolution follow-up. With integrations and role-based dashboards, Medallia empowers the Department of Defense to ensure safe, habitable housing across the entire military lifecycle.

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