Medallia for Healthcare Payers helps organizations improve member experiences by capturing real-time feedback through voice, text, and video across the entire care journey. It enables personalized outreach, enhances STAR ratings, and supports digital engagement, with 53% of payers prioritizing efficiency and 61% focusing on member engagement. The platform uses AI and advanced analytics to surface actionable insights, break down silos, and drive timely interventions. Clients like Atrium Health and the VA have improved NPS scores and trust, while others report reduced incident volume, time savings, and measurable satisfaction gains.

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