Nexthink Infinity helped contact centers boost agent productivity and customer satisfaction by providing real-time visibility into technology performance across multi-channel environments and hybrid work setups. It enabled IT teams to quickly detect, diagnose, and resolve disruptions in cloud-hosted applications and internet-dependent networks. By minimizing technology issues, Nexthink ensured seamless operations that protected employee experience, customer satisfaction, brand perception, and revenue, empowering contact centers to deliver reliable, high-quality service in a complex and distributed environment.

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