Nexthink Pulse Report EXPLORING IT’S DIGITAL EXPERIENCE CHALLENGES DURING THE PANDEMIC NEXTHINK | INSIGHTS POWERED BY PULSE2 Introduction By Jon Cairns, VP, Technical Services at Nexthink From the data center to its end- points, IT represents the nervous system for any enterprise. They can impact an employee’s work experience and productivity, or their company’s ability to retain staff, satisfy customers and increase profits. But since the pandemic, IT has been thrust into unfamiliar territory. Many technology leaders have been asked to deliver flawless digital work experiences for employees in new, work-from-anywhere (WFA) models. And though technology executives are focused on improv- ing their employees’ digital lives, they’re also facing a number of challenges

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