NICE CXone Studio provides a single, intuitive interface for managing complex routing across the industry’s widest range of native and custom digital channels. NICE enables powerful customization with low-code integration of AI-powered virtual agents and bots, pre-integrated IVR with speech recognition, and easy addition of third-party apps. Role-based access empowers broader user participation in journey orchestration. NICE’s flexible routing modalities—from skill-based to AI-driven—help organizations optimize customer interactions, improve efficiency, and deliver personalized experiences seamlessly.

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