Case Study ON THE NICE SOLUTION ABOUT SITEL Sitel is the world’s third-largest business process outsourcer (BPO). With $1.7B in annual revenue and 75,000 associates, mostly agents, the company pro- vides contact center services to 400+ clients in more than 70 countries in 45 different languages. Its contact center associates deliver more than 2.5 million unique customer experiences every day. Sitel partners with its clients to build brand loyalty and customer satisfaction. Its transformative digital capabilities ensure innovative, end-to-end solutions for managing and enhancing the customer experience. WEBSITE www.sitel.com NICE CXone SOLUTIONS y CXone ACD/IVR y CXone Feedback Management y CXone Workforce Management y CXone Quality Management y Customer Dynamics MRC and NRC y

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