Case Study ON THE NICE SOLUTION ABOUT The nation’s largest residential solar storage and energy services company provides clean energy to homeowners with little to no upfront cost and at a significant savings over electricity. The company designs, installs, finances, insures, monitors and maintains the systems; customers get predictable pricing for 20+ years and a product guarantee. The company’s contact center has approximately 400 agents who handle over 10 million interactions annually. It is positioned to hit $1 billion in rev - enue in 2019. CUSTOMER PROFILE Residential solar storage and energy services. NICE CXone SOLUTIONS y CXone Omnichannel Routing y CXone Personal Connection y CXone APIs y CXone Agent for Salesforce® RESUL TS ACHIEVED y Increased sales closing rate y

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