Case Study ON THE NICE SOLUTION ABOUT ENGAGING SOLUTIONS Founded nearly 15 years ago, Engaging Solutions has experienced a growth rate of over 140% in just the last five years. Headquartered in Indianapolis, the management consulting firm operates in nine states, collaborating with government agencies, small businesses and Fortune 500 companies to resolve complex issues. Its contact center sector works largely with managed care entities and other companies in the healthcare industry, and its 100–175 agents handle over three million calls every year. CUSTOMER PROFILE A growing management consulting firm headquartered in Indianapolis, IN, Engaging Solutions provides a variety of customized services to government agencies, small businesses and Fortune 500 companies. Its contact cen

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