Softchoice’s AI Assistant Service for Contact Centers, powered by AWS, enhances customer satisfaction and efficiency through 24/7 automated support. It reduces wait times, provides consistent omnichannel experiences, and lowers costs by automating up to 80% of routine queries. Features include chat and voice AI assistants, real-time agent assistance, and intelligent escalation to human agents. Using AWS tools like SageMaker, Bedrock, and Lambda, the solution ensures scalability, security, and compliance. Softchoice guides clients through envisioning, proof of concept, implementation, and continuous optimization to drive measurable business performance.

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