Virtusa helped healthcare contact centers enhance customer service by integrating AI and Metaverse technologies, enabling more empathetic and efficient patient interactions. Their solutions supported comprehensive training for employees, improving engagement and compassion in patient communication. By leveraging advanced digital tools, Virtusa empowered payers, providers, and life sciences companies to deliver profitable, customer-focused experiences, addressing pandemic-driven challenges and transforming healthcare service delivery for better patient satisfaction and operational effectiveness.

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