MX’s 2023 roadmap shows consumers want more proactive, personalized, and connected financial tools. While 85% are satisfied with viewing account activity, 54% would switch providers if top features like virtual cards or wallet integration were missing. Security is key, with demand for controls like downloading data, fraud alerts, and biometric login. Financial wellness tools lag in satisfaction, as less than half feel supported with budgeting or insights, though 75% expect proactive alerts. Consumers also insist on data rights, with 89% saying they own their data, yet 55% unsure who has access.

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