New Relic’s November 2024 retail observability report reveals that retailers face macroeconomic pressures and rely heavily on digital tools, making observability essential for uptime, efficiency, and customer experience. Only 18% have achieved full-stack observability due to tool sprawl and complex tech stacks. Retailers are consolidating tools, investing in digital experience monitoring (DEM), and unifying telemetry and business data to improve ROI, reduce downtime, and enhance resilience. With a median 302% ROI and strong gains in MTTD/MTTR, observability is viewed as a strategic enabler for competitiveness in fast-paced, omnichannel retail environments.

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