The Medallia Institute’s report highlights that employee experience (EX) excellence drives better financial and reputational outcomes. EX leaders gather frequent, multi-channel feedback using both structured and unstructured data, enabling real-time insights. They address sensitive topics like well-being and diversity, fostering psychological safety and trust. These organizations integrate EX into broader strategy, involve cross-functional teams, and communicate clear goals. Compared to laggards, EX leaders see higher revenue growth, stronger customer satisfaction, and better retention, proving that listening to employees and acting on their feedback enhances overall performance.

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