Medallia’s 2024 report on employee experience trends highlights a slight rise in job motivation despite persistent stress and doubts about employer care. Employees value being treated well, linking it to better service for customers, but many feel hindered by inefficiencies and lack channels for feedback. Only half believe their ideas will lead to change. Satisfaction rises with more frequent feedback sessions, which are lacking for many. Retention is a concern, with 28% job hunting—mainly for better pay—though those staying cite meaning, culture, and support. Gen Z seeks rapid growth and feedback opportunities, and while remote work persists, it does not reduce motivation. One in three expect AI in their roles.

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