Medallia’s PDF compares two methods for measuring employee engagement: the Engagement Index and employee Net Promoter Score (eNPS). The Engagement Index offers a comprehensive view of employee sentiment through six core items, ideal for deep analysis and identifying specific improvement areas. eNPS, modeled after NPS in customer programs, provides a quick snapshot of employee advocacy and is best for simple, high-level feedback. The choice depends on organizational goals, program maturity, and alignment with CX strategies. Selecting the right approach ensures insights that support cultural alignment and actionable improvement in employee experience.

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