The March 2023 report examines how property/casualty insurers are adopting emerging technologies to improve information management, workflows, and risk control. Larger insurers are advancing in AI, with over half deploying image recognition, unstructured text ingestion, and machine learning, and more than 20% piloting voice recognition. Zero-trust network access, a new addition in 2023, is the most widely piloted security approach, used by over one-third of insurers. Midsize insurers focus cautiously on proven solutions like AI-enabled tools, chatbots, and robotic process automation, balancing adoption with budget constraints.

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