In 2023, L/A/B insurers continue exploring emerging technologies to enhance efficiency in managing information, workflows, and risk. Midsize insurers face pilot constraints due to focus on core and digital transformation projects, compounded by rising costs and economic uncertainty. Low-/no-code platforms see increased adoption as carriers prioritize digital connectivity for policyholders and partners. Machine learning use expands, particularly among large insurers, into marketing and customer service for behavior prediction. Unstructured data capabilities for large datasets are critical, with adoption at nearly 70% for large and 44% for midsize insurers.

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