The August 2024 report shows property/casualty insurers are actively piloting emerging technologies to enhance efficiency, risk management, and sales support. Nearly half of large insurers have deployed large language models, with one-third of midsize insurers piloting them, favoring out-of-the-box solutions before targeted applications. Cloud data platforms and zero-trust network access reflect continued cloud migration. AI tools for managing unstructured text in applications, underwriting, and claims have regained popularity after last year’s dip, underscoring insurers’ focus on optimizing workflows and leveraging advanced analytics.

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