The January 2023 Aite-Novarica Group report identifies 10 trends shaping the global P/C insurance market, with insurers investing in IT to boost efficiency, revenue, and customer experience despite economic pressures. Key trends include expanding core ecosystems, accelerating tech delivery, advancing API capabilities, embedding insurance for new distribution, and growing MGA market share. AI and automation adoption is rising to address staffing and process inefficiencies, though regulatory and bias challenges loom. Transformation is moving beyond core systems, and labor market constraints are prompting creative talent strategies amid ongoing industry disruption.

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