The July 2025 report highlights how intelligent information management (IIM) is transforming insurance operations by addressing inefficiencies from legacy systems, paper-based workflows, and siloed data. IIM integrates enterprise content management, business process automation, and data governance to enhance efficiency, reduce errors, and improve customer experience. It supports strategic growth through agile decision-making and market responsiveness. However, successful implementation requires organization-wide alignment and treating IIM as a transformative initiative that balances operational fixes with long-term business goals.

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