The June 2024 report highlights accelerated digitization in workers’ compensation, with digital, analytics, and core systems increasingly integrated. Investments in claims administration aim to enhance efficiency, loss-cost control, and client relationships. Insurers are operationalizing AI, predictive analytics, sensors, and wearables to prevent or mitigate losses, including intelligent text ingestion for faster underwriting. Autonomous workplace devices, such as self-driving construction equipment and monitoring tools, are being deployed to identify hazards and handle dangerous tasks, further reducing risks and improving safety outcomes.

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