AI-driven intelligent document processing (IDP) in insurance has advanced beyond OCR to handle structured, semi-structured, and unstructured documents, including submissions and claims notes. Adoption is growing, with solutions falling into three categories: general-purpose, insurance-vertical, and fit-for-purpose. Key considerations for carriers include applicability, time to value, integration ease, and cost, as pricing remains a barrier. CIOs must set realistic expectations, ensure solution alignment with business needs, and guide teams in selecting IDP tools that effectively connect to the insurer’s broader ecosystem.

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