Energy retailers are adopting digital platforms to cut costs and remain competitive. Rising prices and shifting customer preferences towards renewable energy and services like EV charging are driving the need for modernization. Replatforming efforts offer benefits such as increased customer satisfaction, reduced costs to serve, and faster market response for new products. Markets like the UK, Germany, and Australia lead in digital transformations. There are three main approaches: selective transformation, full platform replacement, and holistic transformation, with varying impacts depending on the company’s strategy.

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