The April 2023 report offers guidance for TPAs and technology platforms on engaging benefits brokers, who play a critical role in tailoring benefits packages and maintaining client relationships across industries. Brokers are cautious about introducing new variables that could disrupt these relationships, making partnerships challenging. The TPA market is seeing increased acquisitions, shifting focus to smaller regional players with strong tech capabilities. Breakthroughs are possible for TPAs offering streamlined, automation-driven solutions to independent brokers that can adapt to operational and revenue changes.

Join for free to read