AMPLIFYING THE PATIENT VOICE Insights Report | February 2020 PATIENT PERSPECTIVES ON PATIENT ENGAGEMENT TECHNOLOGY 2020In recent years, provider organizations have increased their investment in patient engagement technologies, but the outcomes they report are often provider-centric and don’t necessarily benefit patients directly. It is becoming increasingly important for the patient voice to be at the center of vendor development and provider deployment efforts. To help support this focus, KLAS surveyed over 300 patients, asking them which patient engagement technologies have been most impactful to them and how they expect these technologies to impact them in the future. PATIENT PERSPECTIVES ON ENGAGEMENT TECHNOLOGY 2020 AMPLIFYING THE PATIENT VOICE Patients in Collaborative

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