The February 2023 Aite-Novarica Group report provides an overview of the North American life/annuity/benefits policy administration systems market, profiling 21 solutions with details on features, capabilities, client bases, supported lines of business, partnerships, and differentiators. Cloud adoption has become mainstream, with most vendors offering cloud-based options alongside some on-premises solutions. Replacement discussions are frequent as insurers seek modern systems to meet digital and data demands, accelerated by the shift to remote and hybrid work. These upgrades aim to improve agent and customer experiences while addressing the limitations of legacy systems.

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