The March 2022 Aite-Novarica Group report on Business and Technology Trends in Group Life and Voluntary Benefits reviews market dynamics, financial trends, and insurer capabilities. It covers product development, marketing, distribution, underwriting, customer engagement, billing, claims, and operations, with a focus on digital, data, analytics, and core systems. The report examines mergers and acquisitions, highlights top technology priorities such as sales and enrollment tools, flexible administration, and multi-channel marketing, and outlines strategies for enhancing operational efficiency, improving customer experience, and staying competitive in an evolving benefits landscape.

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