Forrester's report on AI in retail, commissioned by Epicor, highlights that while retailers recognize AI's potential to enhance customer experience, streamline operations, and improve forecasting, adoption remains in early stages. Major challenges include data quality, data management, and the need for AI education. Retailers are increasingly interested in AI-powered retail management systems, with 65% willing to pay more for these solutions. Key benefits identified include improved demand forecasting, operational efficiency, and customer satisfaction. Success with AI hinges on overcoming data and process barriers.

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