Standard Chartered Bank (SC) implemented a future-fit technology strategy to transform into a digital bank focused on customer obsession. Led by CIO Michael Gorriz, the strategy emphasizes adaptability, creativity, and resilience. SC reduced technical debt, invested over $1.6 billion annually in technology, and embraced cloud platforms to enhance services. Key achievements include improving customer acquisition, speeding up time-to-market, and boosting digital engagement, with 80% of retail onboarding now digital. SC Ventures fosters innovation, while the bank’s agile practices and cloud-native platforms support continuous improvement and resilience.

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