Deloitte's resilience guide addresses how businesses can build crisis preparedness, especially during disruptions like COVID-19. Key steps include establishing a cross-functional crisis response team, assessing organizational exposure to disruptions, and updating pandemic and resilience plans. It advises scenario planning for extensive disruptions (e.g., employee absences, supply chain breaks) and stresses adaptive strategies, including real-time updates to policies and crisis playbooks. This approach enhances organizational resilience by protecting people, reputation, and operational continuity.

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