The report shows that 99% of companies struggle to deliver relevant enterprise search, with issues like siloed deployments, lack of AI adoption, and talent shortages limiting effectiveness. Despite 93% believing AI is the future of search, only 15% have implemented it due to competing priorities and resource gaps. Four strategies are recommended: avoid building search from scratch, unify content into a single index, embrace AI and automation, and detect user intent through behavioral and contextual signals. These approaches improve KPIs across ecommerce, service, workplace, and website use cases, boosting efficiency, satisfaction, and conversions.

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