The eBook 4 Strategies to Improve Relevance in Self-Service Search reveals that 99% of companies struggle with enterprise search, hurting both customer and agent experiences. Despite 94% increasing investment, siloed systems and lack of alignment hinder progress, with 87% reporting disconnected deployments. AI is seen as the future, yet only 14% have fully implemented it, and 93% face talent shortages in search expertise. The roadmap to better relevance includes avoiding building search from scratch, unifying content in a single index, embracing AI automation, and detecting intent through behavioral data. These strategies reduce resolution time, lower costs, and improve satisfaction by delivering accurate, context-driven answers.

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