The 2024 State of Workplace Empathy Report: A Game Plan for Putting Empathy Into Action highlights that while 83% of CEOs, HR, and employees agree empathy is undervalued, execution lags behind expectations. Gaps of 44–51 points exist between valued empathetic behaviors and what is actually demonstrated. The report identifies three pillars for action: supporting the professional through career growth and feedback, supporting the whole person with flexibility and recognition, and supporting community through DEIB and equity initiatives. It stresses that empathy is a shared responsibility, not top-down, requiring accountability, training, policy shifts, and meaningful benefits to foster retention, wellbeing, and performance.

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