The 2021 State of Workplace Empathy Executive Summary shows that after years of decline, empathy in organizations rebounded during the pandemic, but significant gaps remain. While 72% of employees rated their companies as empathetic, only half of CEOs believed their organizations were doing enough. Remote work, flexibility, and mental health support became key indicators of empathy, yet stigmas persist and DEI efforts are not resonating widely. Gen Z, the fastest-growing workforce segment, demands tangible action over words, with 90% more likely to stay at empathetic employers. The report urges leaders to align words with actions to build inclusive, resilient workplaces.

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