Businessolver’s 2023 Workplace Empathy Mental Health Report highlights a growing crisis for HR professionals, with 61% reporting mental health issues and 98% feeling burned out. Conflicting demands from executives and employees, combined with return-to-office mandates and undervalued empathy, are driving stress and disengagement. Benefits misalignment worsens the gap, as employees value mental health coverage, flexibility, and open dialogue, but few receive or use them. While 84% of HR believe empathy is undervalued, many lack safe spaces to discuss mental health. The report urges recalibrating HR workloads, giving HR strategic influence, and making mental health a visible organizational priority.

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