Workbook Manager Essentials: Leading With Empathy Let’s face it: levels of stress have risen across the workforce – often caused by a lack of clear spearation between our personal and professional lives – all of which has caused some real challenges over the last few years. The best managers don’t ignore their teams’ personal lives, but instead actively listen to and develop a deep understanding of what individual employees are going through. There’s a real connection between a manager’s ability to be empathetic and how their teams perceive them. A study by research firm DDI found that empathy is one of the most important drivers of overall performance among managers. When leaders are more empathetic, there are a host of benefits, including greater levels of innovation, engagem

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