Insurers face rising service requests amid a shrinking talent pool, but AI-powered automation offers a solution by enabling policyholders to manage tasks like account setup, claims, renewals, and payments on their own terms. With 60% of U.S. consumers preferring self-service and 73% wanting independence, insurers are using automation to boost customer satisfaction and loyalty. It bridges gaps between core systems, streamlining backend processes and improving service quality. In contact centers, it unifies data across platforms, easing agent workloads and enhancing support. These efforts lead to higher satisfaction, better personalization, and increased employee engagement.

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