AI-powered automation empowers banking customers with faster, self-service options for tasks like account setup, fee waivers, and fraud claims—reducing contact center calls and boosting satisfaction. With 60% of consumers preferring self-service and up to 50% fewer human-serviced contacts, banks benefit from lower costs, increased revenue, and happier customers. Behind the scenes, automation streamlines processes and bridges system gaps, giving agents real-time access to needed data. This leads to personalized, consistent experiences across channels and higher employee engagement, creating a more efficient and customer-focused banking experience.

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