In 2025, insurers face rising costs, complex claims, and demanding customers, revealing the limits of traditional automation. Agentic automation—a fusion of AI, machine learning, and orchestration—emerges as the next evolution, enabling self-learning, decision-making workflows that boost efficiency, reduce costs, and improve customer experience. It transforms underwriting, claims, and customer service while maintaining compliance. To succeed, insurers must invest in data readiness, flexible tech, AI governance, and cultural adaptability. With visionary leadership, agentic automation offers insurers a strategic edge to thrive amid industry disruption.

Join for free to read