UiPath highlights how AI-powered automation enhances customer experience in insurance by enabling intelligent self-service, empowering agents, and optimizing back-office operations. Insurers like Hiscox, Encova, and Generali use automation to reduce costs, increase accuracy, and improve satisfaction. Customers benefit from faster policy management and claims handling, while agents get real-time data access and guided support tools. Automation also bridges disconnected systems, enabling seamless workflows, improved sentiment tracking, and reduced churn. This transformation allows insurers to offer scalable, personalized service that drives retention and competitive differentiation.

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