Technology makes it possible for businesses to imagine new possibilities—and to turn those ideas into real-world innovations. IT departments see it every day. They know how their work drives digital transformation that helps organizations deliver better experiences, higher efficiency, and lower costs. So, it’s important for IT to stay focused on work that adds real value—but that’s hard to do. There’s a lot of routine and repetitive work that happens behind the scenes that IT’s customers never see. IT leaders might be surprised that they can automate a lot of that work—even in areas where they’ve already automated key processes.

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