The State of Product Discovery in Digital Commerce 2023 report, published by London Research in partnership with Crownpeak, surveyed nearly 300 online retailers to explore the impact of the cost-of-living crisis on ecommerce. With consumers tightening their budgets, the report highlights strategies merchants can implement to mitigate reduced spending. By integrating site search, merchandising, and personalization, retailers can create a seamless and engaging shopping experience, driving higher conversions and fostering customer loyalty. The findings emphasize the importance of optimizing product discovery to meet consumer expectations, maximize engagement, and remain competitive in challenging economic conditions.

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