Ping Identity’s infographic highlights how exceptional retail customer experiences directly boost profitability. One in three customers will leave after one bad experience, and 41% switch brands due to poor personalization. Eighty-one percent will stop or limit interactions following a data breach. Frustrating password resets cause 18.75% of shoppers to abandon carts and 16 purchases per person annually. Improving CX by one point can add $2.44 in revenue per customer, or $244M for 100M customers. Strong CX strategies deliver 20–30% higher satisfaction, 20–50% greater economic gains, and up to $700M in added value over three years.

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