Ping Identity’s infographic emphasizes that extraordinary digital experiences drive patient loyalty and profitability in healthcare. It shows that 59% of patients expect healthcare interactions to match retail experiences, while 41% would switch providers for better digital engagement. Poor experiences harm reputations—facilities with low satisfaction are four times more likely to have bad ratings. Organizations that focus on CX can raise revenue by 5–10% and see 1.7x higher customer lifetime value. For a $5B health system, improved CX can yield $250M–$500M in annual gains, while a 10% loyalty boost adds $22M in revenue, proving secure, seamless identity drives growth and trust.

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