This infographic summarizes Metrigy research demonstrating the impact of AI-powered agent assist on CX performance. It shows that agent assist is the most widely used AI application in contact centers, delivering measurable improvements across key metrics. Results include a 27.2% reduction in average handle time, a 17% increase in revenue, and a 16.4% improvement in customer ratings. The infographic also highlights reduced agent turnover and improved employee longevity. Screen pops, real-time guidance, and contextual recommendations are positioned as critical components that help agents close sales and deliver better service outcomes.

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