Teladoc Health Leverages Agent Assist to Improve Efficiency and Call Quality The Intelligent Cloud Contact Center Teladoc Case Study Company Profile Teladoc Health is a telemedicine company that uses telephone and videoconferencing technology to provide on-demand remote medical care via mobile devices, the Internet, video and phone. Industry Healthcare Website www.teladochealth.com Challenges • Needed a reliable contact center solution that could scale on demand • Lacked administrator features and capabilities • Sought consistent post-call summary notes Solutions • Inbound • Outbound • Agent Assist • Agent Desktop Plus • IVR • Global Voice • Quality Management • Technical Account Manager Benefits • Increased agent engagement and productivity • Enabled call transcripts for

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