Retailers must compete for both customers and talent. Leveraging technology can improve the retail employee experience, attracting and retaining workers to enhance customer service. Key technologies include digital shelf labels for instant price updates, near real-time inventory management with RFID and IoT sensors, mobile CRM and POS tools for personalized service, robotic assistance for repetitive tasks, and AR/VR tools for engaging training. These innovations create a smarter, more efficient, and agile retail environment. By prioritizing digital transformation and connectivity, retailers can build a more enjoyable and productive work environment, leading to better customer experiences.

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