Technology can significantly enhance operational efficiency for frontline workers, who represent over 2 billion employees globally across various industries. Historically, these workers have not benefited as much from technological advancements compared to office workers. Implementing technology can optimize efficiency, improve customer experience, and boost business results. Key strategies include digitizing manual processes, fostering a culture of accessible technology, and gaining operational visibility. Microsoft 365 and Teams are highlighted as effective tools, offering benefits like reducing human errors, enhancing communication, and streamlining workflows, ultimately leading to increased productivity and revenue.

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