This infographic outlines five indicators that legacy IVR systems are limiting CX performance. Signs include rigid menu navigation, lost calls, reliance on agents for routine tasks, high agent turnover, and inability to scale during demand spikes. The visual explains how intelligent virtual agents use natural language processing to improve routing accuracy, automate common requests, and reduce service costs. IVAs operate 24/7 at a fraction of live-agent cost and integrate with backend systems. The infographic positions IVA upgrades as essential for modern, scalable, and efficient self-service.

Join for free to read