Guide
What Brilliant Customer Engagement Looks Like for Travelers
This joint Braze and Radar guide showcases how travel brands can use geolocation and behavioral data to create seamless traveler experiences. Through the fictional traveler “Taylor,” the guide maps each stage of a trip—airport check-in, hotel arrival, and stay—illustrating how Radar’s location detection and Braze’s dynamic messaging drive relevance. Use cases include automated boarding pass reminders, real-time gate change alerts, in-room check-in notifications, and post-stay feedback prompts. Visuals on pages 4–11 depict how brands can deliver contextual, real-time messages that increase satisfaction, loyalty, and repeat bookings.